If you can't find the reset your password email after we send it, check your Spam or Bulk Mail folders. Also, if a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
- Add firstname.lastname@example.org to your email address book.
- Make sure you are checking the correct email account.
- Resend the email.
If your account is inactive, you won't be able to reset your password.
If you still don't receive the password reset email, report the issue to us so we can investigate.